Return & Refund Policy

What is your return window?

• We accept returns within 90 days of receiving your order.

What condition should the returned item be in?

• Returned items must be new, unused, and sealed.

  We accept returns for both defective and non-defective products.
  Customers may return items within 90 days,
  even if the item is not defective or the return is due to a change of mind.

  If an item arrives damaged or defective through no fault of the buyer, please contact us at support@perfumefly.com to discuss your situation.

Do you offer exchanges?

• We provide different return options depending on the buyer's needs. By default, we offer a refund, but we can also consider an exchange if necessary.

Who pays for return shipping?

• If the return is due to an issue on our side, the buyer is not charged for shipping.
• If the return is for another reason (buyer’s choice), the buyer is responsible for shipping costs. 
  
  Please contact us before returning an item to receive return instructions.
  

Are there any special requirements for returns?

• We primarily sell beauty products, so for the safety of our customers, we carefully inspect every returned item manually before processing.

How long does it take to process a return?

• Once the item is returned to us, it usually takes up to 7 days to process the return and issue a refund.