FAQ
Find answers to frequently asked questions about PerfumeFly, including orders, shipping, returns, payments, and product authenticity. We’ve gathered helpful information to make your shopping experience easy and transparent.
FAQ
Find answers to frequently asked questions about PerfumeFly, including orders, shipping, returns, payments, and product authenticity. We’ve gathered helpful information to make your shopping experience easy and transparent.
Are your perfumes authentic?
Yes. All perfumes sold at PerfumeFly are 100% authentic brand-name fragrances purchased from official stores or trusted suppliers. We do not sell counterfeit products.
Where are you located?
PerfumeFly is a Florida-based, family-owned fragrance store serving customers across the United States.
When will my order be shipped?
We offer Same Day Shipping for orders placed before 12:00 PM EDT. Orders placed after this time are shipped the next business day.
How much does shipping cost?
For orders under $65, a flat shipping fee of $4.95 per order applies. Shipping promotions may apply to orders over $65.
Which shipping carriers do you use?
We ship within the United States using USPS and FedEx, selecting the best option based on estimated delivery dates.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number so you can follow your delivery online.
What if my order is delayed?
Delivery times may vary due to holidays or carrier workload. Estimated delivery dates are shown at checkout.
What should I do if my package is lost or arrives damaged?
Please contact us immediately at support@perfumefly.com. Each case is reviewed individually, and we will work with you to find a solution.
Can I change my shipping address after placing an order?
If your order has not shipped yet, contact us as soon as possible at support@perfumefly.com, and we will do our best to assist.
What is your return policy?
We accept returns within 30 days of receiving your order.
What condition must returned items be in?
Returns are accepted only for new, sealed items.
If a item arrives damaged or defective through no fault of the buyer, exceptions may be considered. Please contact us before returning anything.
Do you offer refunds or exchanges?
Yes. We offer refunds and may offer exchanges depending on the situation and customer needs.
Who pays for return shipping?
- If the issue is on our side, return shipping is covered by us.
- If the return is due to buyer preference, the buyer is responsible for return shipping costs.
Please contact us before initiating a return.
How long does it take to process a return?
Once the returned item is received, please allow up to 7 days for inspection and processing.
Why are returns inspected manually?
We primarily sell beauty and fragrance products, so for customer safety and quality assurance, all returns are carefully inspected by hand.
How can I contact customer support?
You can reach us anytime at support@perfumefly.com. We’re happy to help with orders, shipping, returns, or general questions.
